Refund Policy

Introduction

At NQAT e-Learning Platform, we strive to provide high-quality educational content and a satisfactory learning experience. If you are not satisfied with your purchase, we offer a refund policy to ensure customer satisfaction.

Eligibility for Refunds

1. Course Purchases

   • Refund requests must be made within 30 days of the course purchase date.
   • A refund will be granted if the student has accessed less than 20% of the course content.
   • If the course has been completed, no refund will be issued.

2. Subscription Plans

   • Refund requests for subscription plans must be made within 14 days of the initial subscription purchase.
   • No refunds will be issued for recurring subscription charges after the initial 14-day period.

3. Live Classes and Webinars

   • Refund requests for live classes and webinars must be made at least 24 hours before the scheduled start time.
   • No refunds will be issued for missed live classes or webinars.

How to Request a Refund

1. Contact Customer Support

   • To request a refund, please contact our customer support team at [support email address] with your purchase details, including the order number, course title, and reason for the refund request.

2. Review Process

   • Our team will review your request and notify you of the approval or rejection of your refund within 5 business days.

3. Refund Approval

   • If your refund is approved, the amount will be credited back to your original method of payment within 10 business days.

Non-Refundable Items

• Digital products such as eBooks, downloadable content, and supplementary materials are non-refundable.
• Customized courses or special group sessions are non-refundable unless canceled by [Your E-Learning Platform Name].

Exceptions

• If there are technical issues preventing you from accessing the course content, please contact our support team for assistance. We will work with you to resolve the issue or provide a refund if the issue cannot be resolved.
• If a course is significantly different from the description provided, you may be eligible for a refund beyond the standard policy.

Changes to the Refund Policy

• NQAT e-Learning Platform reserves the right to modify this refund policy at any time. Any changes to the policy will be posted on this page, and the effective date will be updated accordingly.

Contact Us

• If you have any questions about our refund policy, please contact us at:
  • Email: info@qat.or.tz
  • Phone: +255 755 826 823

Last Updated

• This refund policy was last updated on 2024-06-10